Privacy Policy – game98 Online Gaming Pakistan

01 Overview

game98 operates the online gaming platform at game98.win, offering sports betting, casino games, live casino, and a game lobby — all in Pakistani Rupees (PKR) for players in Pakistan. In order to operate this platform, provide account services, process deposits and withdrawals, and keep the platform secure, we necessarily handle personal information about the people who use it.

This policy is designed to be transparent about exactly what that means in practice. We do not collect information we don't need, we do not sell your data to marketers, and we take the security of account and payment data seriously. The sections below go through each aspect of data handling in detail.

Where this policy refers to "we", "us" or "game98", it means the game98 platform as operated at game98.win. Where it refers to "you" or "your", it means you as a user of the platform, whether you are a registered account holder or a visitor.

02 What We Collect

The information we collect falls into three broad categories: information you provide directly, information generated automatically by your use of the platform, and information we receive from third-party services that help us operate the platform.

Information You Provide Directly

• Registration details: Your full name, date of birth, email address, and mobile number when you create a game98 account.
• Identity verification documents: A copy of your CNIC, passport or other government-issued identification if you are asked to complete identity verification.
• Payment details: Your JazzCash or Easypaisa mobile number, bank account details for Raast or bank transfer, or card details for card-based deposits. See the Payment Data section for more detail.
• Support communications: Any messages, chat transcripts or emails you send to the game98 support team.
• Responsible gaming preferences: Deposit limits, session reminder settings, and self-exclusion requests submitted through your account settings.

Information Generated by Platform Use

• Login timestamps and session durations
• Betting and gaming activity — markets bet on, stakes placed, games played, session history
• Deposit and withdrawal history with amounts, methods and timestamps
• Device type, operating system, browser type and screen resolution
• IP address and approximate geographic location derived from IP
• Pages visited, navigation paths and time spent on sections of the platform

Information from Third Parties

• Identity verification results from third-party verification providers used to confirm your CNIC or passport details
• Transaction confirmation and status data from JazzCash, Easypaisa, Raast, and banking partners
• Game session data provided by casino and live dealer game providers

03 How We Use Your Data

We use the information we collect for specific, legitimate purposes. The table below summarises the main uses:

We do not use your personal data for any purpose not listed above without informing you first. We do not use automated decision-making to make significant decisions about your account without human review being available.

04 Payment Data

game98 handles payment transactions in PKR through JazzCash, Easypaisa, Raast, direct bank transfer, and card-based methods. The way your payment data is handled depends on the method you use.

For mobile wallet methods (JazzCash and Easypaisa), your mobile number is used to initiate and confirm transactions. Full wallet account credentials are never stored on game98 servers — the transaction is processed through the respective payment provider's own secure infrastructure.

For bank transfers and Raast, your bank account number and account title are collected to process withdrawals back to your verified account. This information is stored securely and only used for the purpose of processing your transactions.

For card-based deposits, card details are handled by PCI-DSS compliant payment processors. game98 does not store your full card number on its own servers.

05 Cookies & Tracking

game98 uses cookies and similar tracking technologies on game98.win. Cookies are small text files placed on your device when you visit the site. They help the platform function correctly, keep you logged in, and allow us to understand how people use the site so we can improve it.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages. Without these, you cannot use the platform.
• Analytics cookies: Used to understand how visitors interact with the platform — which pages are visited most, where users navigate from, and how long sessions last. This data is aggregated and not linked to individual accounts.
• Preference cookies: Remember settings you have chosen, such as language preferences or responsible gaming reminder intervals.
• Security cookies: Help detect and prevent fraudulent login attempts and protect your account from unauthorised access.

You can control non-essential cookies through your browser settings. Disabling all cookies will prevent some parts of the platform from working correctly, including the login function. Essential cookies cannot be disabled without breaking core platform functionality.

06 Data Sharing

game98 does not sell your personal data to any third party for marketing or commercial purposes. Your information is only shared with external parties where it is strictly necessary to operate the platform or where required by law.

The categories of third parties who may receive your data, and why, are as follows:

• Payment processors (JazzCash, Easypaisa, banking partners): Your payment details and transaction amounts are shared with the payment infrastructure providers necessary to process your deposits and withdrawals in PKR.
• Identity verification providers: If you are asked to verify your identity, your CNIC or passport information is shared with a third-party verification service for the sole purpose of confirming your identity. This provider is bound by strict confidentiality obligations.
• Game providers and studios: When you play a casino game or live dealer game, your session data (stake amounts, game rounds, outcomes) is processed by the game provider who supplies that game. This is necessary to run the game and is covered by the game provider's own data processing terms.
• Platform infrastructure and hosting providers: The technical infrastructure that runs game98.win processes data as part of normal server and hosting operations. These providers act under data processing agreements and do not use your data for their own purposes.
• Legal and regulatory requirements: game98 may disclose your information if required to do so by a valid legal process, court order, or applicable law. We will notify you of such a request where we are legally permitted to do so.

07 Data Retention

game98 retains your personal information for as long as your account is active and for a reasonable period after closure, in order to handle any outstanding transactions, respond to queries, resolve disputes, and comply with applicable record-keeping obligations.

• Active account data: Retained for the duration of your account and for at least 5 years after your last transaction or account closure, whichever is later.
• Transaction and betting records: Retained for a minimum of 5 years from the date of the transaction for financial record-keeping purposes.
• Identity verification documents: Retained for the period required by applicable laws and for the duration your account is under review or subject to a dispute.
• Support communications: Retained for 3 years from the date of the interaction unless they relate to an ongoing dispute.
• Analytics data: Aggregated, non-identifiable analytics data may be retained indefinitely for platform improvement purposes.

After the applicable retention period, personal data is securely deleted or anonymised so it can no longer be linked back to you.

08 Security Measures

Protecting your account and personal data is a priority for game98. We implement technical and organisational security measures appropriate to the sensitivity of the data we hold.

• Encryption in transit: All data transmitted between your device and game98.win is encrypted using TLS (HTTPS). You should always check for the padlock icon in your browser address bar when using the platform.
• Access controls: Access to personal data within game98 is restricted on a need-to-know basis. Support agents can access account data relevant to helping you — they cannot access payment credentials or your full CNIC number.
• Login security: Suspicious login attempts from unrecognised devices or locations trigger additional verification steps. Multiple failed login attempts result in a temporary account lock.
• Payment security: Payment credentials are handled by PCI-compliant processors. Full card numbers and mobile wallet PINs are never stored on game98 servers.
• Regular security reviews: Platform security is reviewed regularly. Identified vulnerabilities are addressed promptly.

While we take these measures seriously, no online platform can guarantee absolute security. You play an important role in keeping your account safe by using a strong, unique password and not sharing your login details with anyone. If you suspect your account has been compromised, contact game98 support immediately through live chat.

09 Your Rights

As a game98 user, you have the following rights regarding your personal data. To exercise any of these rights, contact the game98 support team with your request and account details.

We will respond to all data rights requests within a reasonable timeframe. Requests that are clearly unfounded or excessive may be declined, and we will explain the reason if that is the case.

10 Minors & Age Policy

game98 is strictly an adult platform. No person under the age of 18 may register an account, make a deposit, place a bet, or use any feature of the platform. This applies regardless of whether a minor uses their own details or those of an adult.

We take reasonable steps to verify that account holders are adults, including requesting date of birth at registration and requiring identity verification documents that confirm age when required. If we discover that a minor has registered or used an account, that account will be immediately closed, all funds will be returned to the payment method on file, and the minor's data will be securely deleted except where retention is required for legal purposes.

If you are a parent or guardian and believe a minor has accessed game98 using your details or otherwise, please contact our support team immediately so we can investigate and take appropriate action.

11 Policy Updates

game98 may update this Privacy Policy from time to time to reflect changes in how the platform operates, the services we offer, or applicable data protection standards. When we make a material change to this policy, we will update the "Last updated" date at the top of this page.

For significant changes that affect how your data is used in a meaningful way, we will make reasonable efforts to notify registered users — for example, by sending a notification to your registered email address or displaying a notice in your account dashboard the next time you log in.

We encourage you to review this Privacy Policy periodically. Continued use of game98 after an updated policy has been published means you accept the revised terms. If you do not agree with any update, you should stop using the platform and contact support to close your account and request deletion of your data.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your personal information has been handled, please reach out to the game98 team.

The fastest way to get a response is through the live chat function available on every page of game98.win. For data rights requests or formal privacy queries, you can also reach us by email at [email protected].

When submitting a data rights request by email, please include your registered account username or email address and a brief description of your request. This helps us locate your records and respond efficiently. We will acknowledge your request promptly and aim to resolve it as quickly as possible.